Frontline managers sit at the very first level of management across a company's business operations and functions and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success.
The Frontline Manager® certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.Upon successful completion of all courses in this certificate program, you can download and print a Certificate of Completion.
Courses included in this certificate program are as follows:
Frontline Manager: Introduction to Supervision
Frontline Manager: Progressive Discipline
Frontline Manager: Time Management
Frontline Manager: Work-Life Balance
Frontline Manager: Better Communication
Frontline Manager: Leadership Styles
Frontline Manager: Teams and Groups
Frontline Manager Simulation: Leading a Team at Dragonfly
Frontline Manager: Navigating Your Organizational Culture
You will have 730 days to begin each course in this bundle. Once you open an individual course, you will have 90 days to complete it.