This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.
Frontline Manager Simulation: Leading a Team at Dragonfly
Professional Credits:
CEU:
1
ATD CI:
10
HRCI:
10
SHRM:
10
SHRMP PDCS:
10
Completion Time
10 hours
Access Time
90 Days
Outcome
Individual Skill Course
Language
English
Training Level
Beginner
Delivery Information:
Online
Asynchronous
Self-paced
Description
Learning Outcomes
- Manage your time and priorities to model good behavior for your staff
- Demonstrate active listening and convey clear, precise information to your staff
- Organize work and set SMART goals to measure and manage performance
- Apply interpersonal skills to manage relationships with staff above and below you
- Prevent and resolve conflicts on your team
- Oversee your work processes to ensure your team is working efficiently
- Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures
Additional Information
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Enroll My Team
Are you looking to enroll your team in this training Course? You Can: