Frequently Asked Questions
How do I register for a Course?
Registration for continuing education courses at Loyola University Maryland is available online by using the online course catalog. Prior to enrolling in a continuing education course, students are encouraged to review all registration information.
Questions about specific courses or programs should be directed to the firstname.lastname@example.org. Questions will be addressed on weekdays, 9 am-5 pm EST when the university is in session. So, please take into account that it may take up to 72 hours to receive a reply if you send an email on the weekend or during a holiday.
What accreditation and certification is associated with ASPIRE content?
All content found on the ASPIRE storefront awards non-credit, continuing education units (CEUs). All of the materials are approved by Loyola University Maryland as evidence of professional study and a record will be kept at the university of learner progress. Loyola is a member of the UPCEA and has adopted the standards of the IACET for the provision of continuing education. Each course will offer a CEU certificate which will state all accreditations and certifications that are earned upon completion of the content. For further questions about certifications for individual courses please refer to the course description or contact the ASPIRE office. Participants are encouraged to contact their organizations and jurisdictions in advance to ensure the material provided and the certificates offered will satisfy certification or regulatory compliance.
Who do I contact if I have an issue with payment of billing?
Send an email to email@example.com describing your issue. Please be sure to include the course name(s), description of the issue, date of the transaction, and payment amount.
What payment options does ASPIRE accept?
Credit card payments can be made by clicking the "Add to Cart" button next to each course. If you run into any problems while registering or making a payment, please contact firstname.lastname@example.org and describe in detail the issue. We accept the following credit cards: AMEX, Visa, Discover, and Mastercard.
You can also pay via check or money order. Checks or money orders should be made out to Loyola University Maryland and sent to the following address:
Loyola University Maryland, Center for Continuing Education
Attn: LeShan Reid
2034 Greenspring Drive
Timonium, MD 21093
How can I receive a refund?
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.
All refund requests should be made in writing and sent to email@example.com.
How do I register multiple people or someone other than myself for a course?
Send us an email at firstname.lastname@example.org with the name of the course, and the names and email addresses of the participants you would like to register and we will help set up the registrations.
How do I access my courses after I register?
You can access your ASPIRE course content on the ASPIRE Moodle website. Log in with the user name and password you created at checkout. There will be a link to the ASPIRE Moodle website in your purchase confirmation email.
What should I do if a course is not showing up on the ASPIRE Moodle website?
There could be several reasons as to why this is happening. If the course has multiple start dates, it may not have started. It could also be a problem with your payment or with the ASPIRE Moodle system. Please click on the link below to enter a support request.
What should I do if my password is not working?
The fastest and easiest way to solve this issue is to click on the "Forgotten your username or password" link to the right of the login prompt on the ASPIRE Moodle login page. From there, you can either search by username or by email address. An email with instructions on how to create a new password will be sent to the email address on record. If you do not receive that email within 5 minutes, please check your Junk/Spam folders and/or try again. If that does not solve the issue, click on the link below to enter a support request.
What kind of discounts can I receive?
Loyola University Maryland employees are eligible for a 25% discount on ASPIRE courses. In order to get the discount, employees should email email@example.com with a list of courses they would like to take. The employee will receive a unique discount code to apply to their course(s) of interest.
Loyola University Maryland and Continuing Education alumni are eligible for a 20% discount on ASPIRE courses. Alumni should email firstname.lastname@example.org with a list of courses they want to take. They will receive a unique discount code to apply to their course(s) of interest.
ASPIRE can also provide group and corporate discounts. For more information on group and corporate discounts please email email@example.com.
What if I am an out-of-state or international student?
Students from out of state and international students pay the same tuition for continuing education courses as do students who are residents of Maryland. Costs for foreign currency conversion may be applied.
What are ASPIRE’s policies and resources related to harassment, discrimination, and accessibility?
Title IX Grievance Process
For information about the Title IX Grievance Process, see the Harassment and Discrimination Policy and Procedures: https://www.loyola.edu/department/title-ix/policy.
To report sexual harassment or any form of sexual misconduct or related behaviors, please contact any of the Title IX Coordinators, listed at: https://www.loyola.edu/department/title-ix.
Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification in the administration of any of its educational programs and activities or with respect to admission or employment. The designated compliance officer to ensure compliance with Title IX of the Education Amendments of 1972, as amended, and Section 504 of the Rehabilitation Act of 1973, as amended, is David Tiscione, Director of Title IX, Compliance, and Assessment, 105 Jenkins Hall, 410-617-5171, firstname.lastname@example.org . Loyola University is authorized under Federal Law to enroll non-immigrant, alien students. This publication does not constitute an express or implied contract. Loyola reserves the right to amend or rescind this publication at any time.
If you are a qualified individual with a disability and need a reasonable accommodation to register for a course or participate in a course, please contact email@example.com.
If you find an accessibility error in your course, please use the in-course feature to report the error. If you cannot find the reporting feature, please email firstname.lastname@example.org with the name of the course and a detailed description of the error.
Click here to enter a support request
Email support is available 24/7.
Chat support is available Monday through Friday 9 am - 9 pm PST (noon - midnight EST).
Phone support can be reached at 1-844-214-3392 and is available Monday through Friday 9 am - 9 pm PST (noon - midnight EST).