Handling Difficult Employee Behavior
Handling Difficult Employee Behavior

As a manager, handling difficult employee behavior is now your job.

  10 Hours     PDF Certificate    Access: 90 Days

$219.00
Handling Workplace Conflict
Handling Workplace Conflict

This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations.

  6 Hours     PDF Certificate    Access: 90 Days

$109.00
How Can I Help You? Customer Service Best Practices
How Can I Help You? Customer Service Best Practices

How Can I Help You? Customer Service Best Practices explores best practices in providing customer service.

  1 Hours     PDF Certificate    Access: 90 Days

$55.00
How to Coach
How to Coach

Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others."

  3 Hours     PDF Certificate    Access: 90 Days

$89.00
Introduction to Management
Introduction to Management

This course is designed for current and soon-to-be managers seeking to understand the foundations of effective management.

  3 Hours     PDF Certificate    Access: 90 Days

$89.00
Introduction to Negotiations
Introduction to Negotiations

Negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned.

  3 Hours     PDF Certificate    Access: 90 Days

$89.00
Managing in a Modern Organization
Managing in a Modern Organization

This course considers the fundamentals of management and how managers can be effective in organizational settings.

  5 Hours     PDF Certificate    Access: 90 Days

$89.00
Managing People
Managing People

To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities.

  5 Hours     PDF Certificate    Access: 90 Days

$89.00
Managing Remote Employees
Managing Remote Employees

While there are many advantages to remote work for both the company and the individual, managers must be aware of the challenges that can arise when employing remote workers.

3 Hours     PDF Certificate    Access: 90 Days

$89.00
Negotiations: Making Business Deals
Negotiations: Making Business Deals

This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations.

  4 Hours     PDF Certificate    Access: 90 Days

$89.00