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            Frontline Manager Simulation: Leading a Team at Dragonfly

            $406

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            Professional Credits:

            CEU: 1
            ATD CI: 10
            HRCI: 10
            SHRM: 10
            SHRMP PDCS: 10

            $406

            Start Today!

            Add to cart

            Completion Time

            10 hours

            Access Time

            90 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            This simulation course is designed to challenge and engage you while you apply your knowledge of management best practices to real-world scenarios. During the simulation, you'll experience your first three months as the newly promoted frontline manager for Dragonfly Service's sales team. You'll experience the ups and downs of coaching, mentoring, conflict resolution, and change management. Along the way, you'll manage relationships at all levels, practice open communication, set SMART goals, and more, honing your skills as a frontline manager.

            This Frontline Manager Simulation: Leading a Team at Dragonfly course is offered in collaboration with the trusted learning partner MindEdge.

            Learning Outcomes

            • Manage your time and priorities to model good behavior for your staff
            • Demonstrate active listening and convey clear, precise information to your staff
            • Organize work and set SMART goals to measure and manage performance
            • Apply interpersonal skills to manage relationships with staff above and below you
            • Prevent and resolve conflicts on your team
            • Oversee your work processes to ensure your team is working efficiently
            • Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures

            $406

            Start Today!
            Add to cart