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            Frontline Manager: Introduction to Supervision

            $174

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            Professional Credits:

            CEU: 0.6
            ATD CI: 6
            HRCI: 6
            SHRM: 6
            SHRMP PDCS: 6

            $174

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            Completion Time

            6 hours

            Access Time

            90 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            This course, aimed at aspiring supervisors and companies that want to improve their employees' supervisory skills, is designed to help a worker make the transition from individual contributor to a supervisor who oversees the work of others. Self-paced and highly interactive, the course details the fundamental nature of a supervisor's role and the basic management principles that apply to it. It also provides a close look at seven skills that are essential to any supervisor's success: managing time and priorities; communicating; organizing the work and setting goals; managing relationships; resolving conflict; guiding the work; and managing performance. Learners will also have a chance to assess their own supervisory skills and get practical tips on dealing with upper management.

            This Frontline Manager: Introduction to Supervision course is offered in collaboration with the trusted learning partner MindEdge.

            Learning Outcomes

            • Outline the stages in the supervisory transition process.
            • Explain the five roles that a supervisor must perform.
            • Distinguish between and among different organizational structures, explaining how the supervisor's role fits within each.
            • Define "span of control" and discuss the different factors that may broaden or narrow a supervisor's span of control.
            • Explain the importance of emotional intelligence for those in a supervisory position.
            • Discuss different strategies for managing time and priorities.
            • Describe ways to improve your active-listening skills and explain the importance of active listening in the communication process.
            • Define SMART goals and explain how they improve the goal-setting process
            • Assess the relative importance of different interpersonal skills in the context of relationship management.
            • Discuss the stages of conflict and explain how a supervisor can most effectively address conflict in the workplace
            • Discuss the role of both formal and informal feedback in a performance-management system.
            • Identify key strategies for "managing up."

            $174

            Start Today!
            Add to cart