This course provides you with the skills needed to become a practicing mediator specializing in healthcare or eldercare disputes. It provides training in the INACCORD conflict resolution model, and offers you the chance to practice your skills through simulated roleplaying exercises. Additional specialized training will cover healthcare and eldercare topics including bioethics, family-provider disputes, elder abuse, and common billing and insurance conflicts. Upon successful completion, Mediators Without Borders will award you individual professional certifications in Mediation, Applied Mediation Practice, Healthcare and Eldercare Mediation, and Professional Healthcare and Eldercare Mediation. A final exam is optional upon completion of the course.
Completion Time
240 hours
Access Time
183 Days
Outcome
Industry Certification
Language
English
Training Level
Beginner
Delivery Information:
Description
Learning Outcomes
- Articulate the use of the INACCORD Conflict Analysis model for use in healthcare and eldercare mediation
- Examine the Three Phases and Four Stages of the INACCORD model
- Explore the pre-interview and post interview phases of the INACCORD mediation as applied to health and eldercare disputes
- Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
- Apply INACCORD surveys to simulated cases and analyze the results
- Examine ways the healthcare system and eldercare issues generate conflict
- Understand theories related to healthcare and family systems and apply concepts to healthcare/eldercare disputes
- Identify common healthcare and eldercare disputes and the various roles played by involved parties
- Understand the mental and physical effects of aging and apply mediation to specific issues
- Demonstrate an understanding of mediation ethics and bioethical standards as they apply to healthcare and eldercare issues
- Receive four individual certificates in Mediation, Applied Mediation Practice, Health and Eldercare Mediation and Professional Health and Eldercare Mediator
- Prepare to work in a hospital, nursing home, assisted living facility, research lab, private practice, insurance company, and more
- Better the lives of the aging population by helping clients resolve conflicts
- Help families navigate aging and end of life issues while preserving their lifelong relationships
- Embark on a meaningful career that will be fulfilling both professionally and personally
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Prerequisites
You must be able to use a browser and Microsoft Word to complete the assignments and navigate the online campus. You should have basic computer skills and be comfortable navigating the Internet and using email. You must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.
State Requirements: Please research your state's requirements before enrollment to ensure this course is the right fit for you. This course is not suitable for students in Arkansas and Georgia who desire to handle court-referred or court-ordered cases.
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