Statistical Process Control is all about boosting quality. Quality management can not only deliver value to customers and stakeholders, it can also enable data-driven decision making that helps organizations gain a competitive advantage in the marketplace. This intermediate-level training course will introduce the basics of quality management, explaining the difference between quality control and quality assurance, providing methods for application of analysis, showing different applications of the Seven Basic Quality Tools. It all culminates in a brief case study, which illustrates the concepts covered.
Completion Time
5 hours
Access Time
90 Days
Outcome
Individual Skill Course
Language
English
Training Level
Intermediate
Delivery Information:
Online
Asynchronous
Self-paced
Description
Learning Outcomes
After completing this course, the learner should be able to:
- Describe principles that help guide quality management activities
- Use the Plan-Do-Check-Act cycle to coordinate work and implement change
- Explain the differences between quality control and quality assurance
- Create a SIPOC diagram to help visualize work as a process
- Explain the role that metrics and statistics play in measuring and controlling work processes
- Apply analysis and planning approaches to quality
- Explain how the Seven Basic Quality Tools are used to monitor and control quality processes
- Use the Seven Basic Quality Tools to process and sort non-numerical data
- Use the Seven Basic Quality Tools in combination to create powerful plans and solutions to quality problems
- Describe various quality management programs
- Employ quality management tools based on a brief case study
Additional Information
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Reviews
"The course helped me summarize all my knowledge to study in statistics, yet offered me effective decision support tools. Thanks."
Reda B.
"Very good material. Challenged me to rethink about how I approach things at work."
Rudy M.
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