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            Home Categories Leadership and Management Skills Negotiations: Resolving Disputes
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            Negotiations: Resolving Disputes

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            Professional Credits:

            CEU: 0.3
            ATD CI: 3
            HRCI: 3
            SHRM: 3

            $89.00

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            Completion Time

            3 hours

            Access Time

            90 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            This training course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.

            Case studies that simulate real-world conflict-resolution negotiations are incorporated, to illustrate the practical application of the principles and strategies covered in the course.

            Learning Outcomes

            After completing this course, the learner should be able to:
            • Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
            • Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
            • Explain the importance of BATNA in Dispute Settlement Negotiation
            • Describe the most common causes of personal and workplace conflict
            • Explain the steps involved in conflict diagnosis
            • Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
            • Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
            • Describe how to develop a strategy and interest assessment
            • Explain the importance of active listening in the context of negotiation
            • Define ZOPA, and explain its importance in Dispute Settlement Negotiation
            • Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
            • Distinguish between "sacred" and "pseudo-sacred" values
            • Apply the principles of Dispute Settlement Negotiation to real-world examples

            Additional Information

            This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.

            Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.

            Requirements

            Technology Requirements

            Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.

            Software Requirements: Software must be installed and fully operational before the course begins.

            • PC: Windows 8 or later.
            • Mac: macOS 10.6 or later.
            • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
            • The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
            • Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
            Other:
            • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
            • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)

            Reviews

            "I thought this course was informative and shed light on areas of improvement that can help negotiate day-to-day disputes."

            Randel R.

            "Great course, the assignments and checkpoints were very effective. The videos were current and relevant."

            Kim C.

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            $89.00

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