--- title: Handling Difficult Conversations in the Workplace description: Prepare for tough discussions with direct reports. Improve productivity, retention, and morale with effective coaching. image: https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Management%20Practices.png --- [Home](https://aspire.loyola.edu/?hsLang=en) [Categories](https://aspire.loyola.edu/products?hsLang=en) Leadership and Management Skills [Handling Difficult Conversations in the Workplace](https://aspire.loyola.edu/products/2247142267#) ![product_image](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Management%20Practices.png) # Handling Difficult Conversations in the Workplace #### $105 Start Today! [Add to cart](https://aspire-cart.loyola.edu/simple_order?catalogid=TC_ME_A_Han_Dif_Con&return=https%3A%2F%2Faspire.loyola.edu) #### [ Professional Credits: ](https://aspire.loyola.edu/credit_terminology?hsLang=en) CEU: 0.2 ATD CI: 2 HRCI: 2 SHRM: 2 #### $105 Start Today! [Add to cart](https://aspire-cart.loyola.edu/simple_order?catalogid=TC_ME_A_Han_Dif_Con&return=https%3A%2F%2Faspire.loyola.edu) ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Completion.png) Completion Time 3 hours ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Access%20time.png) Access Time 90 Days ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Outcome.png) Outcome Individual Skill Course ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Language.png) Language English ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Training%20level.png) Training Level Beginner #### Delivery Information: Online Asynchronous Self-paced #### Description If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This training course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process. This *Handling Difficult Conversations in the Workplace* course is offered in collaboration with the trusted learning partner MindEdge. #### Learning Outcomes After completing this course, the learner should be able to: - Describe a six-step model for handling difficult conversations with employees - Address 10 common difficult discussions - Apply practical tips for handling conversations about difficult behaviors - Outline best practices for handling difficult conversations - Apply best practices to workplace scenarios involving difficult conversations #### Additional Information ** This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. #### Requirements ** ##### Technology Requirements Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook. Software Requirements: Software must be installed and fully operational before the course begins. - PC: Windows 8 or later. - Mac: macOS 10.6 or later. - Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled - The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ ) - Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice Other: - Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience. - E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.) #### Reviews ** "This was a great course! This will help going forwarding with managing my team and having those difficult discussions." Crystalynne C. #### Enroll My Team ** Are you looking to enroll your team in this training Course? You Can: ##### Option 1 Click "Add to Cart" and then update the number of seats you'd like to purchase in yout cart. [Add to Cart](https://aspire-cart.loyola.edu/simple_order?catalogid=TC_ME_A_Han_Dif_Con&return=https%3A%2F%2Faspire.loyola.edu) ##### Option 2 Contact us to explore enrollment options, including potential discounts! [Contact Us](https://aspire.loyola.edu/individuals-contact-form?hsLang=en) ### $105 ##### Start Today! [Add to cart](https://aspire-cart.loyola.edu/simple_order?catalogid=TC_ME_A_Han_Dif_Con&return=https%3A%2F%2Faspire.loyola.edu)