Introduction to Management is designed for current and prospective managers seeking to understand the foundations of effective management. Managers are employed across industries, functions, and organizational structures to oversee different-sized depart-ments, teams, and groups of workers. However, there are fundamental tools, techniques, skills, and competencies that can help all managers navigate workplace relationships, coach and mentor employees, and lead high-performing teams in accordance with HR laws and managerial best practices. This training course will dive into these topics and test acquired knowledge through exercises, games, review checkpoints, and a final assessment.
Completion Time
3 hours
Access Time
90 Days
Outcome
Individual Skill Course
Language
English
Training Level
Beginner
Delivery Information:
Online
Asynchronous
Self-paced
Description
Learning Outcomes
After completing this course, the learner should be able to:
- Identify key strategies for managing people, including remote workers
- Distinguish between managers and individual contributors as well as the various types of organizational structures
- Describe the process of hiring, training, and developing employees and memorize key HR laws
- Support an empowered team and promote high employee performance
- Identify the various types of difficult employee behavior and understand when to coach, discipline, or terminate an employee
- Demonstrate emotional intelligence and identify strategies for in-person and virtual communication
- Determine what should occur before, during, and after a meeting
- Approach negotiation thoughtfully by considering the negotiation type and employing tools like reservation price, ZOPA, and BATNA
- Demonstrate time management skills, including prioritization and setting SMART goals
- Support change initiatives within your organization and minimize employee resistance
Additional Information
This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs.
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Reviews
"This is a great introductory course for learning the basics of management. I would highly recommend this course to someone who is interested in becoming a manager one day."
Jarod D.
"The course was very interesting because it touched on the many different types of associates that the workplace can encounter AND also demonstrated the proper way of handling such encounters... Learned something today...."
Thomas C.
"I enjoyed taking this class. Learned a lot! I highly recommend this class to anyone starting out as a manager or supervisor. Being severe and profound deaf in both ears, thank you for having the video transcript. Most helpful!"
Patricia D.
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