An Overview of Marketing


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          Professional Credits:

          CEU: 0.5
          HRCI: 5
          PDU: 5
          SHRM: 5


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          Completion Time

          5 hours

          Access Time

          90 Days


          Individual Skill Course



          Training Level


          Delivery Information:

          Online Asynchronous Self-paced


          Marketing has become vital to the success of an organization in today's competitive world. This training course provides an introduction to marketing and marketing planning, and addressing the definition of marketing, the marketing mix (the Four Ps), the strategic importance of marketing, and customer values and satisfaction. The course continues into topics of marketing planning including market research, pricing, distribution, and targeting.

          Learning Outcomes

          After completing this course, the learner should be able to:
          • Define marketing and the marketing concept
          • Understand the marketing process
          • Explain the uses of the marketing mix (the Four Ps)
          • Explore the relationship between marketing and strategic planning
          • Understand customer value, customer satisfaction, and the importance of loyalty
          • Discuss the role of ethics in marketing
          • Describe the marketing planning process
          • Understand how marketing information and market research is gathered, analyzed, and used
          • Describe how target markets are identified and pursued
          • Understand product marketing, including new product development
          • Discuss the marketing issues involved in establishing the promotional mix and in setting prices
          • Understand the key issues in placement and distribution planning


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