Service representatives often act as the "face" of their organizations and play a critical role in delivering the best experience for every customer. In this course, learners will explore theories, strategies, and techniques for delivering quality service and building customer loyalty. This training course is designed for service professionals with any level of experience who want to expand their knowledge, improve their skills, and increase their understanding of customer service. As part of the Certified Modern Banking Representative Certificate, this training course is focused on customer service within the financial industry.
This Quality Service course is offered in collaboration with the trusted learning partner MindEdge.