Effective Emails, Memos, and Letters


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          Professional Credits:

          CEU: 0.5
          HRCI: 5
          PDU: 5
          SHRM: 5


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          Completion Time

          5 hours

          Access Time

          90 Days


          Individual Skill Course



          Training Level


          Delivery Information:

          Online Asynchronous Self-paced


          Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This training course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

          Learning Outcomes

          After completing this course, the learner should be able to:
          • Recognize when it's appropriate to use an email, a memo, or a letter
          • Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
          • Consider primary and secondary uses for the email, memo, or letter
          • Explain how to facilitate both primary and secondary uses
          • Create a sample email, memo, and letter employing best practices


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