--- title: "Frontline Manager: Better Communication" description: Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers image: https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Management%20Practices.png --- [Home](https://aspire.loyola.edu/?hsLang=en) [Categories](https://aspire.loyola.edu/products?hsLang=en) Leadership and Management Skills [Frontline Manager: Better Communication](https://aspire.loyola.edu/products/2670790457#) ![product_image](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Management%20Practices.png) # Frontline Manager: Better Communication #### $61 Start Today! [Add to cart](https://aspire-cart.loyola.edu/product?catalog=FRO_MGR_BET_COMM) #### [ Professional Credits: ](https://aspire.loyola.edu/credit_terminology?hsLang=en) CEU: 0.2 ATD CI: 2 HRCI: 2 SHRM: 2 #### $61 Start Today! [Add to cart](https://aspire-cart.loyola.edu/product?catalog=FRO_MGR_BET_COMM) ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Completion.png) Completion Time 2 hours ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Access%20time.png) Access Time 90 Days ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Outcome.png) Outcome Individual Skill Course ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Language.png) Language English ![](https://aspire.loyola.edu/hubfs/ASPIRE%20Assets/Icons/Training%20level.png) Training Level Beginner #### Delivery Information: Online Asynchronous Self-paced #### Description Almost everything that happens in the workplace requires some form of communication. Frontline managers have to communicate with the workers they supervise, with their colleagues in management, and with their bosses in the executive suite. Being able to communicate clearly and effectively is a vital skill for any frontline manager. This course provides a brief introduction to communication theory, but the main emphasis is on practical approaches to communicating in the workplace. Topics include verbal and nonverbal communication; how to develop a clear message; how to tailor your message to suit your purpose; how to communicate down, to the workers who report directly to you; and how to communicate up, to your bosses in senior management. This* Frontline Manager: Better Communication *course is offered in collaboration with the trusted learning partner MindEdge. #### Learning Outcomes - Define "communication," and explain why effective communication is important in the workplace - Distinguish between push communications and pull communications, and explain the different elements of a communications model - List the major characteristics of effective communication and describe how to use them - Formulate a clear primary message and develop appropriate secondary messages to support it - Distinguish between "communicating up" and "communicating down," and demonstrate your ability to do each effectively - Practice active listening - Run a meeting effectively - Identify and eliminate jargon from your work communication #### Additional Information ** This course includes an “Ask the Expert” feature. You can use this feature to submit questions about course content. A subject matter expert will provide guidance or point you to additional resources for the topics you’re studying. Questions are answered as quickly as possible and usually within 24 hours. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. #### Requirements ** ##### Technology Requirements Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook. Software Requirements: Software must be installed and fully operational before the course begins. - PC: Windows 8 or later. - Mac: macOS 10.6 or later. - Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled - The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ ) - Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice Other: - Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience. - E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.) #### Enroll My Team ** Are you looking to enroll your team in this training Course? You Can: ##### Option 1 Click "Add to Cart" and then update the number of seats you'd like to purchase in yout cart. [Add to Cart](https://aspire-cart.loyola.edu/product?catalog=FRO_MGR_BET_COMM) ##### Option 2 Contact us to explore enrollment options, including potential discounts! [Contact Us](https://aspire.loyola.edu/individuals-contact-form?hsLang=en) ### $61 ##### Start Today! 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