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            Managing Customer Service

            $199.00

            Start Today!

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            $199.00

            Start Today!

            Add to cart

            Completion Time

            24 hours

            Access Time

            42 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.

            This Managing Customer Service course is offered in collaboration with the trusted learning partner Ed2Go.

            Learning Outcomes

            What you will learn:
            • Learn what award winning customer service looks like
            • Discover who your customers are and how you can best serve them
            • Learn what motivates customers and the best way to appeal to them
            • Learn how you can capitalize on consumer expectations
            • Learn to motivate and reward the people on your service rep team
            • Discover how to deal with upset customers and the steps to take when you face a difficult customer
            • Cultivate better service by learning how to choose the right team members
            How you will benefit:
            • Discover methods to bring out your best and the other customer service reps on your team
            • Reflect on how vital customer service is to your organization and how important it is to treat your customers with courteousness and respect

            $199.00

            Start Today!
            Add to cart