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            Handling Workplace Conflict

            $175

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            Professional Credits:

            CEU: 0.6
            HRCI: 6
            PDU: 6
            SHRM: 6

            $175

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            Completion Time

            6 hours

            Access Time

            90 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This training course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

            This Handling Workplace Conflict course is offered in collaboration with the trusted learning partner MindEdge.

            Learning Outcomes

            After completing this course, the learner should be able to:
            • Identify the different types of conflict in the workplace
            • Describe some of the major causes of workplace conflict
            • Discuss the Thomas-Kilman model of conflict
            • Consider your personal conflict style and compare it to other styles
            • Identify various conflict behaviors in the workplace
            • Explore conflict resolution strategies
            • Discuss best practices for handling difficult employees
            • Describe what constitutes dangerous conflict and consider methods for handling risky situations

            $175

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