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            Handling Difficult Conversations in the Workplace

            $105

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            Professional Credits:

            CEU: 0.3
            HRCI: 3
            PDU: 3
            SHRM: 3

            $105

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            Completion Time

            3 hours

            Access Time

            90 Days

            Outcome

            Individual Skill Course

            Language

            English

            Training Level

            Beginner

            Delivery Information:

            Online Asynchronous Self-paced

            Description

            If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This training course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process.

            This Handling Difficult Conversations in the Workplace course is offered in collaboration with the trusted learning partner MindEdge.

            Learning Outcomes

            After completing this course, the learner should be able to:
            • Describe a six-step model for handling difficult conversations with employees
            • Address 10 common difficult discussions
            • Apply practical tips for handling conversations about difficult behaviors
            • Outline best practices for handling difficult conversations
            • Apply best practices to workplace scenarios involving difficult conversations

            $105

            Start Today!
            Add to cart