Salesforce is the leading customer relationship management (CRM) software for sales and marketing automation. This online course will train you to be a Salesforce Power User, so you can navigate the Lightning interface, create and manage accounts, handle leads, and utilize opportunities. By becoming proficient in Salesforce, you will be able to better engage customers with the most popular CRM software available to large and small businesses.
Completion Time
75 hours
Access Time
183 Days
Outcome
Certificate Program
Language
English
Training Level
Beginner
Delivery Information:
Online
Asynchronous
Self-paced
Description
Learning Outcomes
What you will learn:
- Recognize key features and options available in the Salesforce software to become proficient in usage
- Apply the proper procedures to create accounts, contacts, leads, and opportunities
- Analyze features for account management within Salesforce
- Understand the basic units of a relational database management system and its ties to Salesforce
- Implement best practices related to data migration
- Become familiar with successfully operating the Salesforce software
- Growth in operating Salesforce to become a power user
- Prepare for future Salesforce credentials as experience and expertise grows
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
Prerequisites
There are no prerequisites to take this cours
Enroll My Team
Are you looking to enroll your team in this training Course? You Can: