In this course you will learn how to effectively apply the fundamentals of total quality. You will gain understanding of what quality is and learn about the history of the quality movement. You will discover the role of customers in quality and determine the major elements of a quality system. This course will show you how to master key concepts such as the cost of non-quality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award. In this online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of your employees' abilities and potential. You will learn to manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.
Completion Time
24 hours
Access Time
42 Days
Outcome
Individual Skill Course
Language
English
Training Level
Beginner
Delivery Information:
Online
Asynchronous
Self-paced
Description
Learning Outcomes
What you will learn:
- Learn the concepts and components of Total Quality Management
- Learn to minimize customer complaints
- Discover the cost of non- quality and its components: internal failure, external failure, appraisal, and prevention costs
- Learn how you can use statistical process control to meet customer requirements
- Discover how the concepts of distinctive competency, competitive advantage, and organizational assessment position your organization for success
- Learn why people resist change and how you can manage change
- Learn how to build a strong team and effectively deliver training
- Explore the basics of standards and auditing and learn the difference between internal and external auditing and how your firm can use each to improve company operations
- Increase your knowledge about quality standards and systems
- Learn to identify the most common quality fallacies
- Learn to effectively apply the fundamentals of total quality
- Discover how to use teamwork to make the most of your employees' abilities and potential
Requirements
Technology Requirements
Hardware Requirements: This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements: Software must be installed and fully operational before the course begins.
- PC: Windows 8 or later.
- Mac: macOS 10.6 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible. Cookies and JavaScript must be enabled
- The latest Adobe Reader/Acrobat Reader ( free download available at https://get.adobe.com/reader/ )
- Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice
- Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
- E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)
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