A Manager's Guide to Information Technology
A Manager's Guide to Information Technology

A Manager's Guide to Information Technology course is designed to help managers develop a solid understanding of the basic concepts and technologies that they will encounter in the information technology field.

  10 Hours     PDF Certificate

$219.00
A Manager's Guide to Superior Customer Service
A Manager's Guide to Superior Customer Service

A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience.

  3 Hours     PDF Certificate

$89.00
Business Ethics in the 21st Century
Business Ethics in the 21st Century

Ethical decisions in business are everywhere.

10 Hours    PDF Certificate

$269.00
Emotional Intelligence for Managers
Emotional Intelligence for Managers

This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

3 Hours    PDF Certificate

$89.00
Handling Difficult Employee Behavior
Handling Difficult Employee Behavior

As a manager, handling difficult employee behavior is now your job.

10 Hours    PDF Certificate

$219.00
Handling Workplace Conflict
Handling Workplace Conflict

This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations.

6 Hours    PDF Certificate

$109.00
How to Coach
How to Coach

Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others."

5 Hours    PDF Certificate

$89.00
Introduction to Negotiations
Introduction to Negotiations

Negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned.

3 Hours    PDF Certificate

$89.00
Managing in a Modern Organization
Managing in a Modern Organization

This course considers the fundamentals of management and how managers can be effective in organizational settings.

5 Hours    PDF Certificate

$89.00
Managing People
Managing People

To be successful and move ahead in his or her career, a manager must understand how to manage people, including motivating workers and coordinating their activities.

5 Hours    PDF Certificate

$89.00
Negotiations: Making Business Deals
Negotiations: Making Business Deals

This course is designed to help executives and other potential deal-makers learn the essential strategies and skills to conducting successful business negotiations.

3 Hours    PDF Certificate

$89.00
Negotiations: Resolving Disputes
Negotiations: Resolving Disputes

This course is designed to help managers and other decision-makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies.

3 Hours    PDF Certificate

$89.00
The Effective Manager's Toolbox
The Effective Manager's Toolbox

There are a number of managerial factors that are vital in managing and leading.

15 Hours    PDF Certificate

$329.00
Time Management
Time Management

One of the more precious resources a manager has is his or her time.

5 Hours    PDF Certificate

$89.00