FAQs

What accreditation and certification is associated with Aspire content?

All mini courses, modules and content found on the Aspire storefront are non-credit, continuing education units (CEUs). All of the materials are approved by Loyola University Maryland as evidence of professional study and a record will be kept at the university of learner progress. Loyola is a member of the UPCEA and has adopted the standards of the IACET for the provision of continuing education. Each mini course will offer a CEU certificate which will state all accreditations and certifications that are earned upon completion of the content. For further questions about certifications for individual mini course or modules please refer to the course description or contact the Aspire office. Participants are encouraged to contact their organizations and jurisdictions in advance to ensure the material provided and the certificates offered will satisfy certification or regulatory compliance.

Who do I contact if I have an issue with payment or billing?

You can either email aspire@loyola.edu or fill out the Support Form below.  Be sure to include the course(s) in question and a description with the date and amount.

What payment options does ASPIRE accept?

We accept the following credit cards: AMEX, Visa, or Mastercard. You can also pay via check made out to Loyola University Maryland and mail it to Attn: Peggy Craft, 2034 Greenspring Drive, Timonium, MD 21093.

What should I do if a course is not showing up on my list of courses on the Aspire Moodle website?

There could be several reasons as to why this is happening.  If the course has multiple start dates, it may not have started.  It could also be a problem with your payment or with the Aspire Moodle system.  Please fill out the form below and we will investigate.

What should I do if my password is not working?

The fastest and easiest way to solve this issue is to click on the "Forgotten your username or password" link to the right of the login prompt on the Aspire Moodle login page.  From there, you can either search by username or by email address.  An email with instructions on creating a new password will be sent to the email address on record.  If you do not receive that email within 5 minutes, please check you Junk/Spam folders and/or try again.  If that does not solve the issue, fill out the support form below.

 

Click here to enter a support request



Issues will be addressed on weekdays, 9am -5pm EST when the University is in session. So, please take into account that it may take up to 72 hours to receive a reply if you submit a support ticket on the weekend or during a holiday. The University is completely closed between Christmas Eve and New Years Day.